Vehicle Delivery Checklist: What to Clarify Before Collection

Why preparation makes the difference

A driven transfer is quickly commissioned. Whether it runs smoothly is decided at a few points: Is the vehicle ready at the agreed time? Is it permitted on the road? Does anyone at the destination know it is coming? If one of these questions remains open, the driver waits, the date slips or the journey does not take place.

The following points follow the sequence of a transfer: before the order, before collection, at collection and at the destination.

Before the order: the details

Vehicle and route

The vehicle with its registration or vehicle identification number, collection and delivery address, preferred date. For several vehicles or multi-leg journeys (A–B–A, A–B–C), the sequence.

Contacts at both ends

Name and mobile number of the person handing the vehicle over and of the person receiving it. A switchboard nobody answers does not help on the day of collection.

Access

Opening hours, factory gate, underground car park, key safe: everything the driver needs to know to get to the vehicle.

Known particulars

Pre-existing damage, warning messages on the display, technical restrictions, special operating requirements. What is known beforehand does not have to be clarified at the collection point.

Before collection: the vehicle

Registration and insurance

The vehicle must be registered for the journey or permitted to be moved with suitable transfer plates, and the statutory motor third-party liability insurance must be in place. Any cover going beyond this needs to be clarified in advance in the individual case.

Keys and documents

All agreed keys and everything that is to be handed over with the vehicle. All vehicle documents required for the specific transfer must be available.

Roadworthy and ready to drive

Our drivers do not move a vehicle that is not roadworthy or cannot legally be driven. This also applies when the schedule is tight.

Tyres

Tyres that suit the route and the season. In wintry road conditions a journey with unsuitable tyres cannot take place.

Fuel or state of charge

Enough to reach the next filling station or charging point safely. For electric vehicles in addition: the charging cable in the vehicle and, on longer routes, a realistic view of range and charging time.

Accessories and loose items

Stow any accessories that travel with the vehicle securely. Valuables and private items do not belong in the vehicle.

At collection: visual inspection and documentation

On collection we record the condition of the vehicle in a report and with photographs.

What you can do: present the vehicle so that it can be seen. Rain, dirt, darkness or a tight parking space make it harder to detect pre-existing damage. Where that is the case, we note it where possible.

If nobody who can sign is present at collection, we document the collection with photographs, time and place.

The documentation is based on an external visual inspection by the driver. It is neither a technical assessment nor a paint measurement.

When something is not as agreed: the release

If a floor mat, the second key or the charging cable is missing, or minor damage becomes apparent, we get in touch with you. You decide whether the vehicle should be delivered nonetheless. Where possible, we record this release in writing or in the report.

A release does not replace roadworthiness: a vehicle that must not be driven stays where it is.

At the destination: the handover

Someone authorised to accept the vehicle

A person who can be reached and is authorised to accept the vehicle – or an expressly agreed contactless handover with a defined parking place and key deposit.

Documentation

On delivery, too, we document the externally visible condition by report and photographs. Where possible, the recipient confirms the handover by signature.

Changes

If the destination, the date or the recipient changes: please via our dispatch team, not via the driver.